JUSTIN ROEDERER

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Cloud Support | Cloud Operations | USAF Veteran

214-529-8309 • Justin.reflex@gmail.com • Portfolio • LinkedIn
Core Competencies: Cloud Infrastructure (AWS) • Endpoint Management (Intune) • Root Cause Analysis • Python Automation • Identity & Access Management (IAM)

Summary

USAF Veteran and AWS Certified Cloud Practitioner with a strong background in Tier 2 technical support and IT operations. Combines proven expertise in endpoint management (Intune, Action1) and root cause analysis with a growing proficiency in AWS serverless architectures and AI-assisted troubleshooting. Experienced in translating complex technical issues into standardized SOPs and leveraging Generative AI tools to optimize scripting and documentation workflows.

Certifications

AWS Certified Cloud Practitioner
CompTIA Security+ CE (2024-2027)
Microsoft MS-900
FEMA NIMS ICS-100c

Technical Projects

Serverless AI-Powered Resume (AWS)

Technology: AWS S3, CloudFront, Lambda, API Gateway, Amazon Bedrock, Python, Terraform, Boto3.

  • Architected a serverless web application with global content delivery and HTTPS security.
  • Established a CI/CD pipeline using GitHub Actions and IaC using Terraform to automate S3 deployment and CloudFront cache invalidation upon every code commit.

Telstra Cyberattack Simulation

Source: View Project

Skills: Incident response, firewall logs/rules analysis, Python, and Incident Postmortem.

Work Experience

Technical Support Specialist | Xpressdocs Apr 2025 – Current
  • Managed asset and license inventory using Snipe-IT, ensuring accurate tracking and compliance for enterprise hardware and software resources.
  • Resolved and documented support tickets in Spiceworks, addressing hardware/software troubleshooting, password/MFA resets, security group management, and system updates via automated (Action1) and manual processes, improving system reliability and employee satisfaction.
  • Automated employee onboarding and offboarding processes using PowerShell scripts, streamlining user account provisioning and deprovisioning in a hybrid cloud (Active Directory and Azure) environment.
  • Leveraged Action1 for endpoint management, monitoring, and patch deployment, while supporting test deployments of devices using Microsoft Intune, enhancing device security and configuration efficiency.
  • Contributed to Windows 11 test deployments for small user groups to ensure compatibility and performance in preparation for Windows 10 end-of-life, minimizing transition risks.
  • Managed bi-monthly access control security audits via Jira, utilizing the Entrapass system to enforce the employee badge lifecycle (deactivation, destruction, and reporting) and maintain rigorous physical security standards.
  • Authored and updated technical SOPs for system update procedures and Microsoft Autopilot device enrollment, standardizing processes and improving team efficiency.
Regulatory Compliance Manager & IT Support | Integrity Ingredients Apr 2016 – Jun 2025
  • Facilitated the transfer of key company assets from a private server to Microsoft SharePoint, resulting in a 20% reduction in storage costs and improved accessibility for team collaboration.
  • Provided comprehensive technical support for Apple devices, resolving issues related to hardware, software, and VPN connectivity to ensure smooth operational workflows for employees.
  • Developed and implemented compliance policies and standard operating procedures (SOPs) aligned with ISO and NIST standards, leading to a more efficient on-boarding by customers as a trusted supplier.
  • Conducted risk assessments on suppliers as part of the Corporate Social Responsibility Program, identifying and mitigating potential vulnerabilities in the supply chain.
  • Guided the company through ECOVADIS qualification, achieving Bronze status in 2021-2022 and advancing to Silver in 2023-2024, demonstrating commitment to sustainable and ethical practices.

See linkedin.com/in/justin-roederer for full work history

Military Service

US Air Force | SrA (9S100) Dec 2001 – Jun 2005

Skills & Technologies